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Returns & Exchanges

 

Returns & Exchanges

 

Return Policy:

 

RETURNS ARE NOT PERMITTED UNLESS PRODUCT IS DAMAGED, DEFECTIVE OR CUSTOMER IS IN NEED OF MAKING AN EXCHANGE. 

 

Shipping Damage:

 

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT. YOU MAY REFUSE DELIVERY OF A DAMAGED PACKAGE. ALL DAMAGES, SHORTAGES OR ERRORS MUST BE REPORTED TO KAABOO WITHIN ONE WEEK OF RECEIPT OF THE PACKAGE. PLEASE HAVE THE ORDER NUMBER READY WHEN YOU EMAILSO THAT KAABOO'S CUSTOMER CARE REPRESENTATIVE MAY FILE A DAMAGE CLAIM WITH THE CARRIER. ONCE THE CARRIER HAS CONFIRMED THE DAMAGED SHIPMENT, A REPLACEMENT UNIT WILL BE SHIPPED AT NO EXPENSE TO YOU.

 

Defective or Incorrect Product:

 

KAABOO WILL REPLACE DEFECTIVE OR INCORRECT PRODUCT IF SUCH PRODUCT IS REPORTED TO KAABOO'S CUSTOMER CARE DEPARTMENT WITHIN 15 DAYS OF RECEIPT. AFTER 15 DAYS, CONTACT THE MANUFACTURER AND UTILIZE THE MANUFACTURER’S WARRANTY THAT ACCOMPANIED THE PRODUCT. REQUEST A PROOF OF PURCHASE FROM KAABOO'S CUSTOMER CARE TEAM BEFORE CONTACTING THE MANUFACTURER.

 

FOR PRODUCT BEING RETURNED WITHIN 15 DAYS OF RECEIPT, IF IT SHIPPED FROM KAABOO'S WAREHOUSE, CUSTOMER CARE WILL PROVIDE A RETURN AUTHORIZATION NUMBER AND EMAIL PRE-PAID POSTAGE FOR RETURN OF THE UNIT TO KAABOO'S WAREHOUSE. RETURN THE PRODUCT TO KAABOO WITHIN 10 BUSINESS DAYS OF RECEIPT OF THE PRE-PAID POSTAGE AND INCLUDE ALL PRODUCT COMPONENTS. BE SURE TO INCLUDE THE RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE RETURN PACKAGING. A REPLACEMENT UNIT WILL BE SHIPPED AT NO EXPENSE TO YOU ONCE THE DEFECTIVE OR INCORRECT PRODUCT HAS BEEN RECEIVED AND INSPECTED AT KAABOO'S WAREHOUSE. FOR PRODUCT SHIPPED DIRECT FROM A SUPPLIER’S FACILITY, CUSTOMER CARE WILL COORDINATE WITH THE SUPPLIER TO HAVE THE UNIT IN QUESTION PICKED UP FROM THE CUSTOMER. ONCE THE SUPPLIER HAS RECEIVED AND INSPECTED THE RETURNED PRODUCT, A REPLACEMENT UNIT WILL BE SHIPPED AT NO EXPENSE TO YOU DIRECTLY FROM THE SUPPLIER. ALL COMPONENTS OF THE PRODUCT MUST BE RETURNED.

 

Exchanges:

 

IF YOU WISH TO RETURN OR EXCHANGE AN ITEM FOR REASONS OTHER THAN DAMAGE, DEFECTIVE, OR INCORRECT ITEM CONTACT CUSTOMER CARE WITHIN 15 DAYS OF RECEIPT OF THE PRODUCT TO INITIATE SUCH A RETURN OR EXCHANGE. NO RETURNS OR EXCHANGES MAY BE MADE AFTER 15 DAYS.

 

CUSTOMER CARE WILL PROVIDE YOU WITH A RETURN AUTHORIZATION NUMBER THAT SHOULD BE INCLUDED ON THE OUTSIDE OF THE RETURN PACKAGING. TO BE ELIGIBLE FOR CREDIT OREXCHANGE, THE PRODUCT MUST BE UNUSED, IN ORIGINAL PACKING MATERIALS, AND INCLUDE ALL COMPONENTS. APPAREL THAT HAS BEEN WORN IS NOT ELIGIBLE FOR RETURN. MERCHANDISE NOT IN CONFORMITY WITH THESE REQUIREMENTS WILL BE SUBJECT TO A REDUCED CREDIT UP TO THE FULL VALUE OF THE PRODUCT. RETURN THE UNWANTED PRODUCT TO KAABOO WITHIN 10 BUSINESS DAYS OF RECEIPT OF THE RETURN AUTHORIZATION NUMBER. IT IS YOUR RESPONSIBILITY TO PAY FOR ANY SHIPPING COSTS ASSOCIATED WITH THE EXCHANGE. RETAIN THE RECEIPT FROM THE CARRIER FOR YOUR RECORDS.

 

PLEASE NOTE THAT ALL RETURNS AND EXCHANGES FOR PRODUCT THAT IS NOT DAMAGED OR DEFECTIVE MAY BE SUBJECT TO A 15% RESTOCKING FEE. WORN APPAREL ITEMS AND ANY CUSTOMIZED PRODUCT SHIPPED DIRECTLY FROM THE MANUFACTURER ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

 

FOR PRODUCT SHIPPED FROM KAABOO, CREDIT WILL BE ISSUED ONCE THE UNIT HAS BEEN RECEIVED AND INSPECTED AT KAABOO'S WAREHOUSE. FOR ITEMS BEING RETURNED TO A SUPPLIER OTHER THAN KAABOO, CREDIT WILL BE ISSUED ONCE THE SUPPLIER HAS RECEIVED AND INSPECTED THE PRODUCT BEING RETURNED.

 

Refused Shipments:

 

IF YOU CHOOSE TO REFUSE A SHIPMENT FOR ANY REASON OTHER THAN SHIPPING DAMAGE, YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES AND A RESTOCKING CHARGE OF 50% MAY BE DEDUCTED FROM ANY CREDIT ISSUED.